Refund Policy

This Refund Policy explains when a refund is available for orders placed with Verzatile. It works alongside our Terms of Service, which you should also review.

Every order, walkthroughs, virtual tours, advertisements, and business cards, is custom-produced specifically from your submitted photos and listing details. Because production begins almost immediately after payment, refunds are generally not available once production has started.

If you contact us to cancel before we've started producing your deliverables, we will refund your payment in full. In practice, this window is short, production typically begins shortly after payment is confirmed, so cancel as soon as possible if you need to.

Once we've started work on your order, refunds are not automatically available, since the time and resources spent producing your custom materials cannot be recovered. If unusual circumstances apply, contact us, we review these requests case by case and may offer a partial refund or credit at our discretion.

If a delivered walkthrough, tour, or advertisement contains a clear error on our part, or if we're unable to deliver what you purchased, contact us. We'll work with you in good faith to resolve it, typically through a correction or revision first, and a partial refund or credit if a fix isn't possible.

Because AI-generated content may occasionally contain minor imperfections, please review all deliverables carefully upon receipt and report any issues promptly.

For the Marketing Suite's 250 custom business cards, if the cards arrive damaged or contain a printing error caused by us, contact us for a reprint. Refunds for physical goods follow the same case-by-case review as digital deliverables.

If a recurring, subscription-based add-on is offered in the future, it can be canceled at any time to stop future billing. Amounts already billed for a completed billing period are handled the same as other custom work above.

Email us at the address below with your order details and the reason for your request. Include your name, the package/add-ons ordered, and the property address associated with the order so we can look it up quickly.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

To request a refund or ask a question about this policy, contact us:

• Email: support.verzatile@gmail.com
• Phone: (415) 610-8573